PRIVACY POLICY

1. Purpose and Scope of Collection

To receive consultancy and use our services, customers are required to provide the following mandatory information:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address

The purpose of data collection is to:

  • Confirm and process orders.
  • Provide dedicated customer care services.
  • Ensure the legal rights and interests of consumers. Customers are responsible for securing their personal information and all activities performed under their registered identity and email.

2. Scope of Use

Customer information is utilized for the following purposes:

  • Contacting for order confirmation and arranging delivery.
  • Providing updates on new products, services, or promotional programs (upon customer consent).
  • Sending notifications regarding website activities.
  • Assisting customers in case of arising issues.

WISE KING & SON commits:

  • Not to use personal information for purposes unrelated to transactions.
  • Not to share information with third parties, except for: Shipping partners for delivery fulfillment and Competent state authorities as required by law.

3. Data Storage Period

Customer personal data will be stored and secured on our system until:

  • The customer requests cancellation, or
  • Storage is no longer necessary for the intended purposes. All information is kept confidential in accordance with current regulations.

4. Cookie Policy

The website wisekingson.com uses Cookies to:

  • Identify the user's browser.
  • Store personal preferences (shopping cart, language, browsing history).
  • Enhance overall user experience and website performance. Customers may accept or decline Cookies via their browser settings. Note that declining Cookies may affect certain website functionalities.

5. Authorized Access to Information

Personal information may be accessed by:

  • The Management and Operation department of WISE KING & SON.
  • The individual customer (Data Subject).
  • Competent state authorities in Vietnam.
  • Logistics and shipping partners involved in delivery fulfillment.

6. Data Controller Information

WISE KING & SON CO., LTD

  • Address: 108 Tran Dinh Xu, Cau Ong Lanh Ward, District 1, Ho Chi Minh City, Vietnam.
  • Hotline: (+84) 919 543 993
  • Email: wisekingson999@gmail.com

7. Customer Rights and Complaint Resolution

Customers have the right to:

  • Check, update, or request the deletion of their personal information.
  • Submit complaints if personal information is found to be misused. Upon receiving a complaint with valid evidence via email or hotline, WISE KING & SON commits to responding within 24 working hours.